You can read all about the benefits of our trade account at this link

At the moment our trade account is only open to interior designers, interior stylists and architects within the UK and US.

If you're an interior designer, interior stylist or architect and would like to apply for a trade account but are not based in the UK or US, please get in touch with us at trade.concierge@woodchipandmagnolia.co.uk

To apply for a Trade account, please follow this link.

If/once your account had been approved, you will receive a welcome email and will be able to log in to the Trade VIP website using the email address you registered with.

We reserve the right to refuse accounts at our discretion. 

To log in to your Trade VIP account, please follow this link and enter your email and password

Only approved Trade VIP accounts will be able to view trade pricing and checkout.

If you're unable to log in, it means your Trade VIP application hasn't been approved or is waiting on approval.

Once logged in to your trade account, your trade discount will be applied automatically at checkout

Click here to track your order.

We do not provide tracking information for sample orders.

If you haven’t received your sample order please, get in touch at trade.concierge@woodchipandmagnolia.co.uk

It's always best to see wallpaper, fabric and paint up close and personal to get a real feel for the quality, pattern detail and pigment intensity, which is why we would always advise our customers to order samples first.

To order a sample, simply go to the product page and select 'sample' then 'add to cart'.

Our trade customers receive FREE samples.

Samples can be sent via Royal Mail for FREE or UPS tracked for £8.

Sample details and costs are as follows:

Wallpaper

We have two sizes of wallpaper samples; 52cm x 22cm and 52cm x 52cm (depending on wallpaper type).

Murals

Sized at 52cm x 52cm

Fabric

Most of our fabric sample sizes are 25cm x 22cm with the exception of the following designs:

Onism fabric: 50cm x 20cm

Ava Marika fabric: 42cm x 30cm

Paint

All of our paint samples are hand painted onto leftover and recyclable wallpaper ends (to save wastage) and are available in a Matt finish only

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.

A maximum of 2 samples of the same design can be ordered. We have the right to refund any order of multiples of the same design.

Wallpaper, Borders & Paint

Orders under £100

£8

Orders over £100

Free

Delivery can take up to 3 working days

Bespoke Wall Murals

Orders under £100

£8

Orders over £100

Free

Design and manufacture time can take up to 3 working days from the point of customer sign off, due to the bespoke nature of our murals

Once manufactured, delivery can then take between 1-3 working days

Fabric

£12

Delivery can take up to 3 working days

Samples

FREE via Royal Mail

If your order includes Fabric and/or other products you will be charged £12 for delivery.

All of the above excludes Northern Ireland, Guernsey, jersey and Isle of Man and applies to NON trade customers only

During busy periods and in the case of bespoke murals, manufacturing and delivery times can take longer. As a small family business we do our best to get our products to you as fast as possible, however as a very small team, factors out of our control can sometimes contribute to these longer lead times, which we hope you can understand.

Shipping is calculated at checkout.

For further help and advice, please get in touch at trade.concierge@woodchipandmagnolia.co.uk

Within the email please provide the specific design and colourway, as well as the number of rolls, or linear metres you require. International orders will generate tracking details when despatched and you will be told of the expected delivery dates.

Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Thursday (Excluding UK Bank holidays) 9am-5pm (GMT) so orders will only be processed during these times.

Please note that as all our products are made to order and we pride ourselves in manufacturing orders quickly (to be dispatched within 24 hours) we can only offer a 12 hour cancellation period. If you wish to cancel your order, simply contact us at trade.concierge@woodchipandmagnolia.co.uk

If you wish to cancel an order within 12 hours of purchase and your order has been manufactured but has not yet been dispatched there will be a 20% restocking fee.

As it is not possible to cancel your order after it has been dispatched. Please refer to the Returns policy.  

Orders that have been made to your exact specification cannot be cancelled after the payment has been taken.'

You can submit a product return request via your Trade VIP account on our trade website

1. Go to our Trade website

2. Click ‘Log in’ on the menu and log in to your Trade VIP account

3. Go to orders

4. Click ‘Request Return’

5. Once your product return request has been approved, you will be emailed shipping instructions

6. Follow the shipping instructions to return your items

T&Cs

Wallpaper returns are subject to a 20% restocking fee as they are made to order. 

Unfortunately, we are unable to accept returns for the following products:

Paint - which is made to order and not manufactured by ourselves 

Fabric  - which will have been printed and cut specifically to your requirements 

Murals - which will have been printed and created specifically to your requirements 

Bespoke wallpapers - which will have been printed and created specifically to your requirements 

Please email trade.concierge@woodchipandmagnolia.co.uk to start the return process

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer

Wallpaper returns are subject to a 20% restocking fee as they are made to order. 

Unfortunately, we are unable to accept returns for the following products:

Paint - which is made to order and not manufactured by ourselves 

Fabric  - which will have been printed and cut specifically to your requirements 

Murals - which will have been printed and created specifically to your requirements 

Bespoke wallpapers - which will have been printed and created specifically to your requirements 

Wallpaper

We offer FREE UK returns on wallpaper within 30 days of shipment.

We encourage all of our customers to check their wallpaper rolls, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept returns outside of this time period.

We also advise that rolls are checked before cutting and hanging as we cannot accept claims after cutting and hanging of the product.

Unwanted wallpapers should be returned in an unopened, undamaged, sealed box and in a fully re-sellable condition.

Murals

Due to the bespoke nature of our customised murals, we cannot accept returns on these items if the measurements have been

We encourage all of our customers to check their murals, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept claims after hanging or cutting of the product.

Paint

We cannot accept returns on paint unless faulty.

We advise customers to check colour accuracy before applying paint as we are not liable for the cost of redecorating due to the application of incorrect colour, or the failure to follow manufacturers instructions.

Fabric

We cannot accept returns on fabric unless faulty.

We cannot refund any amount of money for labour spent or incurred after fabrics have been cut and made up into blinds, curtains etc.

Customised products

We're also unable to accept returns on any products which have been supplied to your exact specifications.

All of our products are manufactured to order therefore processed orders might be subject to a 20% re-stocking fee.

Please email trade.concierge@woodchipandmagnolia.co.uk to start the return process.

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. 

Wallpaper

We encourage all of our customers to check their wallpaper rolls, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept returns outside of this time period.

We also advise that rolls are checked before cutting and hanging as we cannot accept claims after cutting and hanging of the product.

Unwanted wallpapers should be returned in an unopened, undamaged, sealed box and in a fully re-sellable condition.

Murals

Due to the bespoke nature of our customised murals, we cannot accept returns on these items if the measurements have been

We encourage all of our customers to check their murals, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept claims after hanging or cutting of the product.

Paint

We cannot accept returns on paint unless faulty.

We advise customers to check colour accuracy before applying paint as we are not liable for the cost of redecorating due to the application of incorrect colour, or the failure to follow manufacturers instructions (which can be found here).

Fabric

We cannot accept returns on fabric unless faulty.

We cannot refund any amount of money for labour spent or incurred after fabrics have been cut and made up into blinds, curtains etc.

Customised products

We're also unable to accept returns on any products which have been supplied to your exact specifications.

All of our products are manufactured to order therefore processed orders might be subject to a 20% re-stocking fee.

We work really hard to make sure our products reach you in perfect condition. As we manufacture everything to order in house, we have full control over the entire process and are able to quality check all of our wallpapers, murals, borders and fabrics by eye before shipping out to you.

However, should you have an issue with a product, please get in touch with us at trade.concierge@woodchipandmagnolia.co.uk within 30 days of shipment.

We cannot accept claims of faulty products outside of this 30 day time period and so we advise all of our customers to check their products thoroughly within this time frame.

We don't have a pattern book or catalogue as our collection is always growing and the available products are visually represented on the website.

We do however provide free samples for all of our trade customers. Just head to the product page, add the sample to your cart and checkout.

Contact us at trade.concierge@woodchipandmagnolia.co.uk if you are looking for something in particular, or call us 01254 241100

Before you buy your wallpaper, you'll need to work out how many rolls you'll need. Lucky for you, we've now got a handy wallpaper calculator tool on each of our wallpaper product pages to make it as easy as possible.

Simply measure each of your walls length and width (in either cm or inches) and input into the calculator.

You can add as many walls as you need to on the calculator

Click 'calculate' and our calculator tool will tell you exactly how many rolls to order

Click here to read our guide to measuring your walls

If you're still unsure, it's always best to over order. That way, you'll prevent any hold ups with decorating and additional costs for decorators time etc. Any unused rolls can always be returned for a full refund, as long as they're unopened.

Click here to read our guide to measuring your walls.

Click here to read our guide to measuring your walls for a mural.

Click here to find out how to order a mural

All of our wallpapers, borders and murals use the 'Paste the Wall' method of application, which means you paste the wall and not the paper.

It's much less messy than the tradiitonal 'Paste the paper' method, as well as quicker and easier.

Click here to read all about the benefits of Paste the Wall.

All of our wallpapers are durable and hardwearing and are therefore often used in bathrooms, however there are a few things to keep in mind...

- Keep the wallpaper as dry as possible by avoiding splash zones or anywhere that comes into direct contact with water 

- Make sure your bathroom is well ventilated

- Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper to provide some added water resistance.

Click here to read our bathroom wallpaper how to.

Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper to provide some added water resistance.

Yes.

On fresh plaster and/or painted walls, "size" or "seal" the wall before wallpapering.

This means making up a diluted solution of paste and liberally applying it to the walls being decorated, then letting it dry. It will be absorbed in the porous plaster and will stop the paste being absorbed when it is applied.

Our fabrics come available in 3 finishes:

FR Treated
Standard FR treated fabric means that it's been match tested to ensure it won't burn with a match against it. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.

CRIB 5 Treated fabric
This is when the fabric has been crib and match tested to ensure it will not burn with a match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.

Drapery
This is the untreated option, meaning the fabric has not been treated with any chemicals to protect it against burning; great for curtains in non-commercial settings.

The main difference between wallpaper and murals is that murals, unlike wallpaper, can be customised to your exact room measurements and are scaled to your space.

We can also manipulate, adjust or tweak our mural designs to accommodate for obstacles such as doorways, archways and windows. For further help with this, please get in touch at trade.concierge@woodchipandmagnolia.co.uk

Wallpaper on the other hand provides a more uniformed look and is generally used for one feature wall or multiple walls. Murals are most often used to make a feature of one wall or to highlight a design feature such as panelling or the ceiling.

Our Ditsy wallpapers are smaller scale versions of the original design, meaning there is more of a pattern repeat.

Our Ditsy wallpapers are great for smaller spaces where you need a smaller scale pattern to see the full impact of the design.

Your trade discount will be applied at checkout once you have added your items to your cart.

You'll then be sent a compliant invoice via email once payment has been received.

Click here for our guide to hanging wallpaper.

Click here for our guide to measuring your walls.

Click here to read our guide on prepping your walls correctly before decorating.

Yes. We love bringing your dream schemes to life so if there's a custom colour you had in mind, just get in touch with us at trade.concierge@woodchipandmagnolia.co.uk to discuss

Our wallpapers, murals and borders are made from FSC certified paper, meaning the paper has been sourced from sustainable and well managed forests

We share our customers images on our main Instagram account, our Trade VIP Instagram account and blog If Walls Could Talk

Yes.

All of our murals are made bespoke to your walls measurements.